We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.
This policy applies to you if you use our products or services at our trade counter, over the phone, online or otherwise by using any of our websites or interacting with us on social media (our “Services”).
Parker Hydraulics and Pneumatics Ltd is registered with the ICO Information Commissioner’s Office – www.ico.org.uk
We’ll only collect and use your information where we have lawful consent and/or legitimate interest business reasons to do so.
WHAT SORT OF INFORMATION DO WE COLLECT AND HOLD
For the purpose of making an enquiry or placing an order, we may collect and hold the following information:
- Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
- Information about the Services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);
- When reviewing your application for a credit account we will take into account other information about you such as company/employment details, financial position, your insurance, credit history and trade references;
- Your account login details, including your user name and chosen password;
- Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services; and
- Information from other sources such as any specialist companies that provide customer information like credit reference agencies, fraud prevention agencies and social media providers as well as information that is publicly available.
- Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services. For example, we try to identify which of our apps you use and when and how you use them. If you use our websites, we try to identify when and how you use those websites too;
WHAT WE DO WITH THE INFORMATION COLLECTED
The information we collect may be used to:
- Understand your needs and provide you with more information for the product(s)/service(s) you have requested;
- Process your orders;
- Take payment from you or give you a refund;
- Stored in a CRM system for Internal record keeping;
- Improve our products and services;
- Conduct market research;
- Contact you by email, phone, fax or mail;
- Customise the website according to your interests;
- Help us ensure that our customers are genuine and to prevent fraud.
CONTROLLING YOUR PERSONAL INFORMATION
We may choose to restrict the collection or use of your personal information in the following ways;
- Whenever you are asked to fill in a form on the website, look for the box that you can tick to indicate that you DO NOT want the information to be used by anybody for direct marketing purposes;
- If you have previously agreed to us using your personal information for directing marketing purposes, we will only carry on doing so if we have received your consent, you may change your mind at any time by writing to, emailing us or clicking the unsubscribe button within any email marketing you may have received;
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so;
- We will only use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen;
- We would like to tell you about the great offers, ideas, products and services of Parker Hydraulics from time to time that we think you might be interested in. Where you have consented to us doing so, we may do this through the post, by email, online, using social media, or by any other electronic means.
- You may request details of the personal information we hold about you under the Data Protection Act 1998, as small fee may be payable. If you would like a copy of the information held on you, or believe that any of the information we are holding is incorrect or incomplete, please write to us at:
- Parker Hydraulics & Pneumatics Ltd, Unit 5, Ashbourne Industrial Estate, Mile Cross Lane, Norwich, Norfolk, NR6 6RY
- Or email us at:
- Or telephone us on:
- 01603 403190
HOW LONG DO WE KEEP YOUR INFORMATION FOR?
- We will retain a record of your personal information. This is done to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
LINKS TO OTHER WEBSITES
- We are committed to ensuring that your information is secure. In order to, prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
AN INTRODUCTION TO COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.
COOKIES DEPLOYED BY OUR WEBSITE:
ensure that functionality operates as intended
remember your choices and preferences during and between visits
allow you to share pages via social network widgets like Facebook, Twitter and AddThis
allow you to interact with our website by leaving comments or opinions
post enquiries via our Anti-Spam enquiry form
track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website
COOKIES ARE NOT DEPLOYED TO:
collect any personal identifiable information (without your express permission)
collect any sensitive information (without your express permission)
pass data to advertising networks
pass personally identifiable data to third parties
pay sales commissions
YOUR CONSENT FOR COOKIE DEPLOYMENT BY OUR WEBSITE.
Cookies used by our website
Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.
COOKIE CONSENT CHECK
As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.
Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.
Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a ‘CAPTCHA’ challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.
Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places
ACTUAL COOKIES DEPLOYED
Below is a table of information which lists all cookies deployed and used on our website.
Below is a table of information which lists all cookies deployed and used on our website.
|Cookie Category||Cookie Name||Cookie Description|
|_utma||A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.|
|_utmb||A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.|
|_utmc||A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.|
|_utmv||Used for reporting in Google Analytics classifying the visitor.|
|_utmz||A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.|
|PREF, NID||This cookie is set by Google Maps when you load a map of our location|
|WordPress||wp-settings, wp-settings-time-||This is a cookie is to verify if you are logged into the website or not.|
|wordpress_, wordpress_logged_in||WordPress cookie for a logged in user.|
|comment_author, comment_author_email, comment_author_url||When you enter a comment on this site you will be asked to provide certain information about yourself including your name, email and website address.|
HOW TO DISABLE COOKIES
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.
If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.